Frequently Asked Questions
Everything you need to know before ordering. Another question? Write to us at contact@aigeniestore.com.
Order & Delivery
How will I receive my document?+
By email: as a PDF attachment (openable even offline) and with an online backup link. You can download and keep it at any time.
How long does it take to receive it?+
Most content arrives within a few seconds. Guides involving web research (visa, residence permit, naturalization, health, etc.) may take up to 5 minutes and are also sent to you by email — you can close the page without losing anything.
Is the document personalized?+
Yes: it is custom-generated based on the information you provide in the form.
Payment & Security
Is the payment secure?+
Yes, 100% secured by credit card through an approved payment provider. No banking data is stored on our end.
Is there a subscription?+
No. It is a one-time payment, with no subscription or hidden fees.
What payment methods do you accept?+
Payment by credit card.
Languages & Quality
In what languages can I get my document?+
In 15 languages. The document is generated in the language you choose — by default, the one you are browsing the site in.
Is the information up to date?+
For visa and health guides, the AI searches the most recent official sources. A disclaimer always invites you to verify with official sources before taking any steps.
Can I edit the document I receive?+
Yes, you receive a file (PDF and HTML) that you can adapt to your needs.
Account, Support & Refunds
Do I need to create an account?+
No, a valid email address is all you need to receive your order.
I have a problem with my order, what should I do?+
Write to us at contact@aigeniestore.com: we will regenerate or resend your document promptly.
What is the refund policy?+
Custom-generated content is non-refundable once delivered, but in the event of a quality issue we will regenerate it for free until you are satisfied.